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Project Overview

Our employees have been assigned some crucial tasks that require their complete attention and focus. In order to assist them in meeting their targets and achieving their goals, we are introducing a new feature to our home page and learning page - Outlook Focus Time. With this feature, employees will be able to work without any distractions and concentrate solely on their tasks. This will enable them to complete their work efficiently and on time, ensuring that deadlines are met and the quality of work is not compromised.

ServiceNow
To-do Bulk &

Outlook integrations

Help user streamline their workflow and improve productivity .

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MY ROLE

UX Design

UI Design

SUMMARY

With Outlook integration in To-Do, users can create tasks directly from the portal, which helps them stay organized and manage their workload more efficiently.

 

As part of my responsibilities, I was tasked with developing a highly efficient and integrated system that seamlessly integrates To-do features with Outlook. Additionally, I worked on creating an intuitive and user-friendly platform that enables users to book time slots for focus and learning, with a superior user experience at the forefront of every design decision.

Problem
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Solution
  • Booking Focus Time:
    A user can set a time duration for focus sessions dedicated to completing important to do tasks from the home widget.

  • Learning Tab:
    In the "Learning" tab, users can set a time duration for focus sessions dedicated to learning tasks.
    Each learning task will have details such as the topic, link, and a set duration for learning.

  • Notifications and Reminders:
    The application will send notifications or reminders to users about upcoming focus sessions or learning tasks.

By integrating Outlook with To-Do, users are able to create tasks directly from the portal, making it easier for them to stay organized and manage their workload more efficiently. With this feature, users can seamlessly transfer their emails, events, and deadlines into a task list, allowing them to prioritize their work more effectively and stay on top of their to-do list. This integration helps users save time and effort by eliminating the need to switch between different applications and ensures that they never miss an important task or deadline.

Within the "Learning" tab, users have the ability to customize their focus sessions by setting a specific duration for learning tasks. Each task is defined by a topic and accompanied by a relevant link. Additionally, users can allocate a predetermined duration for each learning task to ensure they stay on track and maximize their productivity while learning.

Our application is designed to help users stay focused and on track with their learning goals. To achieve this, we have included a powerful notifications and reminders feature that keeps users informed of their upcoming focus sessions and learning tasks. When a focus session or task is scheduled, the application will automatically send a notification to the user, providing them with all the necessary details to get started. This could include information such as the time and date of the session, the duration of the task, and any specific instructions or resources that may be required. By receiving these notifications and reminders, users can stay on top of their learning schedule and maintain the motivation needed to achieve their goals.

Flow Chart
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Outlook Integration
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To- Do Bulk Approval 
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Bulk Approval Flow Chart
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Bulk Approval UX Research Report
  • Goal of this study was to catch any critical/catastrophic usability issues while the bulk approval functionality is being developed.

  • Identifying any usability issues that can be addressed post bulk approval launch. ​

  •  We conducted a qualitative usability study with 6 participants (4 Legal; 2 CPQ).​

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Bulk Approval Integration
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